![]() ![]() Your first step is always to contact the seller.The process is completed on Amazon’s website. It’s here to protect you from 3rd party sellers on Amazon who make late deliveries, overcharge you, ship defective merchandise, refuse refunds, or misrepresent the product in their listings. The Amazon A-to-Z Guarantee is an amazing deal for you as a buyer. ![]() A-to-Z Buyers side: My package was lost or stolen Here are some details about restrictions. There are some types of purchases that this guarantee doesn’t cover. While this guarantee isn’t explicitly for lost or stolen packages, it is an avenue that buyers have if they don’t receive their item. This guarantee covers many conditions and can be used for both goods and services. In short, this guarantee covers up to $2,500 of the purchase price on eligible purchases (goods purchased on from an Amazon seller). ![]() One of the ways Amazon does this is with their A-to-Z Guarantee. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. Unfortunately, package theft is on the rise as more and more shopping is done online. Having your Amazon package lost or stolen is always a nightmare. ![]()
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